Starbucks' signature Coffee Master certification programme helps partners level up to become certified Coffee Masters, who enjoy opportunities to compete in local and international coffee championships and win awards.ĭuring the certification process, they learn in-depth about the world of coffee: from its history to agriculture and farming to ethical sourcing and sustainability to the art and science of roasting and the full detailed bean-to-cup story of Starbucks coffee. Have you ever wondered why some Starbucks partners wear green aprons, while others wear black ones? That's because the ones in black aprons are Coffee Masters! #5 It grooms partners to become coffee masters Since the inaugural survey launched in 2017 until 2020, more than 85 per cent of partners have endorsed Starbucks as a workplace they would recommend to their friends. Open and direct communication is highly valued, with forums between senior management and partners held at least twice a year to encourage honest, open conversations.Īn annual partner insights survey is conducted to ensure strong working relations between partners and their team, managers and the company, and high satisfaction with their job, pay and benefits.
#4 It values its close-knit relationships with employees - also known as partnersĪll baristas and staff are referred to as partners, not employees. Starbucks took second place in the Restaurant category, and ranked 22nd overall among other global brands including Google, Apple and Facebook.
It made it onto The Straits Times Best Employer Awards 2021 list, a comprehensive research project comprising the opinions of thousands of employees and scores for hundreds of companies. Globally known to be an Equal Opportunity employer - all qualified job applicants receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, gender identity or expression, or any other basis protected by law - it ranks among the top employers in Singapore. Starbucks strives to create a culture that values and respects diversity and inclusion. #3 It offers an award-winning, inclusive and diverse culture Moreover, they are entitled to take one paid day of Corporate Social Responsibility leave to give back to society in ways they see fit.
With mental health issues gaining more awareness in the past few years, Starbucks also supports MINDSET Care and the local mental health community that it aids.Įvery year, employees participate in community service via Starbucks' #extrashotofgood initiative, which helps to further strengthen their sense of belonging to the company. It has enjoyed fruitful and long-term collaborations with local partners Singapore Kindness Movement, Autism Resource Centre (ARC) and The Salvation Army to raise awareness and make donations for important causes, as well as integrated community-centric values into the core of its business.įor instance, Starbucks has not only partnered ARC in the past to showcase merchandise designed by people with autism, but also actively trains and hires autistic employees. #2 It prioritises connection, community and the human touchĪs a popular hangout spot in local neighbourhoods, Starbucks is committed to giving back to the communities it serves.
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